To be competitive in today’s environment, institutions must incorporate patient and family expectations of quality care into the experience. Patient and family satisfaction is an established indicator of quality care.
“Environmental forces are driving a renewed emphasis on caring. Improving patient satisfaction takes strategy, focus and commitment of everyone in the organization” – Dingman, 2003
Care delivery begins within an environment that supports collaboration and commitment between all caregivers. It is demonstrated in our behaviors and relationships that promote communication and commitment.
Caring goes beyond the specific act of an individual caregiver, produces collective acts of the entire organization and has important consequences for patients, their families, caregivers… everyone.
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